Refund and Exchange Policy

All orders and services provided through the SQLGram store are subject to this policy, which is an integral part of the Terms of Use. Once order processing begins, the service is activated, or any part of it is delivered, the service is considered fulfilled and no refund or exchange will be due, given the nature of digital products and instant services offered by the store.

1. General nature of the service

All services and products offered in the store are digital or instantly delivered/operational in nature, and execution or activation begins immediately after the order is completed or once the customer provides the required information. Accordingly, the customer acknowledges and agrees that starting execution or activation waives their right to request a refund or exchange.

2. Accepted refund cases

Refund requests are only considered in the following cases:

• The service or product is not available from the store.
• A documented technical issue caused by the store or its execution mechanism.
• Any other case not included above is not considered a valid reason for a refund, including canceling the purchase or changing the customer’s mind.

3. Activation verification window

The customer is granted a 24-hour window from the time of activation or delivery to verify the service is working properly. After this period, activation or delivery is considered valid and sound unless proven otherwise with clear, direct technical evidence within the specified timeframe.

4. Service stoppage or subscription interruption

If the service stops or the subscription is interrupted after activation:

• If the reason is due to customer error or misuse, the store has no liability or compensation obligation.
• If the reason is due to a technical issue on the store’s side, the store may, at its discretion, fix the issue or compensate the customer for the remaining period only, without any additional obligation.

5. Bank chargebacks

Submitting a bank chargeback or any financial claim after the service has been delivered or activated is a clear violation of this policy. In that case, the store has the right to suspend or stop the service and take the necessary actions to protect its legal rights.

6. Failure to provide information or loss of contact

If the customer refuses to provide the store with the data or information required to complete the order, or stops communicating for 14 days from the order date, the order is considered operationally completed, and they are not entitled to request a refund, re-execution, or compensation afterward.

7. Customer responsibility

The customer bears full responsibility for the accuracy and correctness of the information provided to the store, and for responding in a timely manner to complete execution. Any delay or inability to complete the service due to the customer’s lack of cooperation or failure to meet requirements does not create any liability for the store.

8. Final acknowledgment

By using the store and completing the order, the customer acknowledges and agrees to all terms in this policy, and agrees that its provisions are final and binding to the extent permitted by applicable regulations.